Frequently Asked Questions

Is there anything I need to do to prepare for my first appointment? 

Initial appointments typically do not require preparation.  For nose and throat related concerns, the doctor may use a flexible scope to view your anatomy. This is a brief, painless procedure in which a thin tube is inserted into the nostril.

 

I would like to change or cancel my upcoming appointment. 
If you need to change your appointment, a minimum of 24 hours notice is required. Plase call  our office as soon as you are able if you cannot make the time booked.  Note that appointments are typically booked months in advance and due to capacity, we may not be able to reschedule you until a much later date. We appreciate your understanding.  

I am bringing my child to your clinic, is there any thing I should know?

We see many children at Fraser ENT.  Please ensure your child is prepared for the doctor to examine his or her area of concern.  Examination usually involves looking in the ear with a special instrument, observing the mouth area and in some cases using a flexible pediatric scope which is inserted into the nostril. We try our best to ensure that our patients are comfortable, but sometimes there are tears. We ask that parents try their best to ensure cooperation for the doctor. All children receive a sticker or small prize a the end of their examination. 

Do you provide translators? 

We do not provide translators for patients. If you have difficulty with English, please bring someone who can assist you. 

I have an uncoming surgery at the hospital.  Where do I go and is there anything I need to remember?

Surgeries take place at Surrey Memorial Hospital which is located at 13750 96 Avenue in Surrey, BC. Please refer to the detailed instructions provided to you at your last appointment. Key points to remember:

  • Do not eat or drink anything, including water, after midnight the day of your surgery unless otherwise specified by your doctor. This means fasting until after your surgery is complete.  You may brush your teeth the morning of your surgery, taking care not to swallow any water. Note that ingesting any liquids or food will lead to your operation being cancelled.  It is very important that you follow these instructions. 

  • On the day of your surgery, wear loose and comfortable clothing and flat shoes. Leave jewelry and valuables at home.

  • If you wear contact lenses, please remember to bring your glasses with you.

  • Unless otherwise advised, please make arrangements for someone to take you home following your discharge from the hospital.

  • Notify your surgeon if there is any change in your physical condition, such as a fever or flu symptoms.

I have a procedure booked at the Jim Pattison Outpatient Care and Surgical Centre. Where is this? 

9750 140 Street
Surrey, B.C. V3T 0G9

I have changed my mind about having surgery and would like to cancel.

Please consult your doctor about any desire to change your treatment plan. We request that you provide as much notice as possible for cancelations as operative time in British Columbia is limited and we need to ensure that your time is allocated to another patient.